Troubleshooting
Find solutions to common issues and get help with P3M platform problems.
Common Issues
Login Issues
high priority
Cannot login or authentication problems
Solutions:
- Check your email and password
- Ensure your account is approved by admin
- Clear browser cache and cookies
- Try resetting your password
Audit Form Not Loading
medium priority
Audit forms appear blank or fail to load
Solutions:
- Refresh the page
- Check your internet connection
- Ensure you have proper permissions
- Contact your administrator
Task Assignment Problems
medium priority
Tasks not appearing or assignment failures
Solutions:
- Verify your role permissions
- Check if tasks are assigned to your department
- Refresh your dashboard
- Contact task creator
File Upload Errors
low priority
Cannot upload files or attachments
Solutions:
- Check file size (max 10MB)
- Ensure file type is supported
- Try a different browser
- Check your internet connection
Need More Help?
Contact Support
If you can't find a solution here, our support team is ready to help.
Email: support@p3m.com
Response Time: Within 24 hours
Available: Monday - Friday, 9 AM - 5 PM
System Status
All Systems Operational
API Services
Operational
Authentication
Operational
File Storage
Operational
AI Services
Operational
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